Between 8:11 and 13:04 (Beijing Time) on October 15, 2026, DeepSeek API service system experienced a failure that prevented the API service from functioning properly during that period. We sincerely apologize for the inconvenience and disruption this may have caused. We immediately launched a comprehensive investigation and thorough rectification effort focused on service stability, and have comprehensively reviewed and eliminated single points of dependency to resolutely prevent similar issues from recurring.

As compensation, we will fully refund the amount consumed within 7 days (10.8-10.14) on your account in the form of credit. The credit will be automatically deposited, and API billing deductions will be made from the credit account first. We apologize once again for the impact this failure had on you, and we thank you for your continued trust and support.

北京时间 2026 年 10 月 15 日 8:11 至 13:04 期间，我们的服务系统出现故障，导致该时段内 API 服务无法正常使用。对于此次故障给您带来的不便与困扰，我们深表歉意。我们已第一时间启动针对服务稳定性的全面排查和彻底整改，全面梳理并剥离单点依赖，坚决杜绝同类问题再次发生。

作为补偿，我们将按您账号 7 日内（10.8-10.14）的消耗金额以赠金形式全额返还，赠金自动到账，API 计费扣款先从赠金账户扣除。此次故障对您造成了影响，我们再次致歉，感谢您一直以来的信任与支持。